FAQs

Frequently Asked Questions

1. What does Cart Hive sell?

Cart Hive offers home decor lighting, including table lamps, floor lamps, pendant lights, and other related lighting products.

2. Where does Cart Hive ship?

Cart Hive currently ships orders within the United States only.

We do not currently offer international shipping.

3. Is shipping free?

Yes. Cart Hive offers free shipping on eligible orders within the United States.

4. How long does delivery take?

The estimated total delivery time is 4–7 business days.

This includes:

  • Processing time: 1–2 business days

  • Transit time: 3–5 business days

  • Total estimated delivery time: 4–7 business days

Delivery times are estimates and may vary due to carrier delays, weather, holidays, transportation disruptions, or other unforeseen circumstances.

5. Will I receive tracking information?

When tracking information is available, it may be provided by email or through your order information.

6. Can I change my shipping address after placing an order?

If you notice an incorrect shipping address, contact us as soon as possible at carthive059@gmail.com.

We will determine whether the address can be changed before the order is shipped. Once an order has shipped, we may not be able to change the delivery address.

7. What is your return period?

Eligible products can be returned within 30 days from the date of delivery, subject to our Return & Refund Policy.

8. Do you charge for return shipping?

No. Free return shipping is provided for eligible returns.

9. When will I receive my refund?

Eligible refunds are generally processed within 5 business days after the returned item is received and processed.

Refunds are generally issued to the original payment method where possible.

10. What if I receive a damaged or incorrect product?

Please contact us as soon as possible if your order arrives damaged, defective, or incorrect.

Include your order number and photographs of the package or product when requested so we can review the issue and assist you.

11. Can I cancel my order?

If you need to cancel an order, contact us as soon as possible at carthive059@gmail.com.

We will determine whether the order can be cancelled before it is shipped. Once an order has shipped, cancellation may no longer be possible.

12. How can I contact Cart Hive?

You can contact us by phone or email:

Cart Hive
5825 W National Ave
Milwaukee, WI 53214
United States

Phone: +1 414-476-6922
Email: carthive059@gmail.com

For order-related questions, please include your order number whenever possible.