Refund policy

Return & Refund Policy

Last Updated: September 29, 2026

At Cart Hive, we want you to be satisfied with your purchase. We offer a clear and straightforward return and refund process for eligible purchases.

1. Return Period

You may request a return within 30 days from the date your order is delivered.

To start a return, please contact us within the 30-day return period using the contact information provided below.

2. Return Eligibility

To be eligible for a return, the item should:

Be returned within 30 days of delivery.
Be in its original condition.
Include the original packaging and accessories, where applicable.
Not be intentionally damaged, altered, or misused.
Be accompanied by the order number or other proof of purchase.

If an item arrives damaged, defective, or incorrect, please contact us as soon as possible so we can assist you.

3. How to Request a Return

To request a return:

Contact us at carthive059@gmail.com.
Provide your order number and the reason for your return.
We will review your request and provide return instructions.
Follow the return instructions provided by our customer service team.
Once we receive the returned item, we will process the return according to this policy.

Please do not send a return to our business address unless our customer service team specifically instructs you to do so.

4. Free Return Shipping

Cart Hive provides free return shipping for eligible returns.

If your return is approved, we will provide instructions for the return shipping process.

5. Refunds

Once an eligible returned item has been received and processed, Cart Hive will process the applicable refund within 5 business days.

Refunds will generally be issued to the original payment method used to place the order.

After Cart Hive processes the refund, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include:

Your order number
A description of the issue
Photographs of the item or packaging, when applicable

We will review the information and provide appropriate instructions.

7. Items That Do Not Meet Return Requirements

If a returned item does not meet the requirements of this policy, we may contact you regarding the return and the applicable resolution.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

If the order has already been processed or shipped, cancellation may no longer be possible. In that situation, you may use the return process described above if the order is eligible for return.