Privacy policy

Privacy Policy

Last Updated: September 29, 2026

At Cart Hive, we respect your privacy and are committed to protecting the personal information you provide when you visit our website or purchase our products.

This Privacy Policy explains what information we may collect, how we use it, and the choices you may have regarding your personal information.

1. Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect information such as:

Full name
Billing address
Shipping address
Email address
Phone number
Order details
Payment and transaction information
Information you provide when contacting customer support
Device, browser, and website usage information

Payment information may be securely processed by Shopify or the applicable payment provider. We do not need to store your complete payment card details to process your order.

2. How We Use Your Information

We may use your information to:

Process and fulfill your orders
Process payments
Ship purchased products
Provide customer support
Respond to questions and requests
Process returns, exchanges, and refunds
Send order confirmations and important order-related communications
Maintain and improve our website and services
Help prevent fraud, unauthorized transactions, and other misuse
Comply with applicable laws and legal requirements

3. Shopify and Service Providers

Our online store is powered by Shopify. Shopify and other service providers may process information as necessary to provide services such as website hosting, payment processing, order fulfillment, analytics, security, and other store functions.

Third-party service providers may have their own privacy policies governing how they handle information.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning properly
Remember preferences
Maintain shopping cart functionality
Understand how visitors use our website
Improve website performance and user experience
Support relevant advertising and marketing activities where applicable

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. How We Share Information

We may share personal information when necessary with service providers that help us operate our business, including:

Shopify and related ecommerce services
Payment processors
Shipping and delivery providers
Website and technology service providers
Analytics and marketing service providers
Customer support providers

We may also disclose information when required by law, legal process, court order, or to protect our rights, customers, website, or business.

6. Data Security

We take reasonable measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal and accounting requirements.

8. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include requesting access to, correction of, or deletion of certain personal information.

To make a privacy-related request, please contact us using the information below.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.

10. Third-Party Websites

Our website may contain links or integrations to third-party websites or services.

Cart Hive is not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.